Privacy Policy

Last Updated: December 16, 2025

This Privacy Policy for Use Case Labs Pvt. Ltd. (“HYX”, “we”, “us”, or “our”) describes how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://www.hyxpro.com or any other website that links to this Privacy Policy

  • Download and use our mobile application (HYX: Hybrid Fitness)

If you have questions or concerns, please contact us at support@hyxpro.com.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect
    Personal Information You Provide

    We collect information you provide directly when you register, contact us, or use our app. This may include:

    • Name, biological sex, email address, and date of birth

    • Login credentials (for authentication)

    • Optional fitness data you log (such as body weight, reps, sets, or estimated load)

    All data you provide should be accurate and kept up to date.

    Sensitive Information

    With your consent, HYX may process limited fitness-related data, such as workout performance, training volume, or physical stats, to generate insights.
    We do not collect clinical or medical data.

    All information is voluntarily provided and may be deleted by you at any time.

    Mobile Device Permissions

    HYX may request permission to access:

    • Camera (for AI workout creation)

    You can modify permissions anytime in your device settings.


  2. How We Use Your Information
    We process personal data to:

    • Create and manage user accounts

    • Deliver fitness tracking and analytics

    • Generate AI-based workouts and volume load estimates

    • Respond to queries or support requests

    • Improve app functionality and personalisation.

    • Communicate policy or feature updates

    • Comply with applicable legal obligations

    We never sell your personal data.


  3. AI-Based Insights & Non-Clinical Data
    HYX uses algorithmic and AI-driven models to estimate metrics such as volume load, training stress, or performance trends.
    These insights are:

    • Based on commonly accepted strength training principles

    • Designed for informational and educational use

    • Not diagnostic or clinical in nature

    HYX does not provide medical or therapeutic recommendations. Users should consult qualified professionals before making health or training decisions.


  4. How We Share Your Information
    We may share limited data with:

    • Service providers (hosting, analytics, or cloud storage partners)

    • AI providers (used to process anonymized insight data)

    All third parties are bound by confidentiality and data protection agreements that provide equal or stronger protection of your data.

    We may also disclose data if required by law or to protect the rights and safety of users or the company.

  5. Data Storage, Retention & Deletion
    Your data is stored securely using encrypted servers hosted in regions compliant with industry standards.

    We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

    You may request deletion of your data anytime by contacting support@hyxpro.com.

    Upon deletion, we remove personal identifiers, though anonymised data may be retained for analytics purposes.


  6. Data Security
    We implement organisational and technical safeguards to protect personal data, including:

    • Encrypted transmission (HTTPS, SSL/TLS)

    • Secure authentication and limited access

    • Regular security reviews and anonymization where possible

    However, no online service is 100% secure, and we cannot guarantee absolute protection against unauthorised access.


  7. User Rights & Consent
    Depending on your location, you may have the right to:

    • Access or correct your personal data

    • Withdraw consent for data processing

    • Request deletion or portability of your data

    • Restrict or object to certain processing activities

    You can exercise these rights by contacting us at support@hyxpro.com.

    Consent Revocation: You can revoke any previously granted permissions (such as location or camera access) through your device settings.


  8. Subscriptions & Payments (Important App Store Disclosure)
    HYX may offer auto-renewing subscriptions or paid features through the Apple App Store.

    • All payments, billing details, and subscription management are handled exclusively by Apple.

    • HYX does not collect, process, store, or have access to your payment information, such as:

      • Credit or debit card numbers

      • Bank account details

      • Billing addresses

    We may receive limited, non-financial subscription status information from Apple (such as whether a subscription is active or expired) solely for the purpose of enabling or disabling access to subscription features.

    You can manage or cancel your subscription at any time through your Apple ID account settings.


  9. Children's Privacy
    HYX is not intended for children under 18. We do not knowingly collect personal information from minors. We comply with COPPA, GDPR, and other applicable laws related to children’s data.

    If we learn that we have inadvertently collected such data, we will delete it promptly.


  10. Changes To This Privacy Policy
    We may update this Privacy Policy periodically. Changes will be reflected by updating the “Last Updated” date. Significant changes will be communicated via in-app notice or email.

Contact Information:
Use Case Labs Pvt. Ltd.
Email: support@hyxpro.com
Jurisdiction: Delhi, India

Create a free website with Framer, the website builder loved by startups, designers and agencies.